RETURNS & REFUND POLICY

Returns & Refund Policy

Our goal is to supply quality products and excellent service.

Damaged or Defective Products

If you receive a product that is damaged, defective or incorrect, please notify us within 7 days of delivery.

Where applicable, we may request photographs before arranging collection or replacement.

If the product is confirmed to be defective, we will repair, replace or refund the item in accordance with the Consumer Protection Act.

Change of Mind

Customers may request a return of standard stocked items within 7 days of delivery, provided that:

• the item has not been used;
• it remains in its original packaging;
• it is in a resalable condition.

Return courier costs for change-of-mind purchases may be for the customer's account.

Custom-Made Products

Products manufactured or customised specifically for a customer cannot be returned or refunded unless they are defective or incorrectly supplied.

Refunds

Approved refunds will be processed using the original payment method wherever possible.

Refund processing times may vary depending on the payment provider.

CANCELLATION POLICY

Cancellation Policy

Orders may be cancelled before they have been processed or dispatched.

If production has already commenced on a custom-made order, cancellation may no longer be possible.

If a cancellation is approved after payment has been received, any applicable payment gateway fees or administrative costs may be deducted where permitted by law.

Refunds will be processed using the original payment method.